1I use Google

Sign in with the account you work from; Emily never sees its password.

2I don't get the email

Look in spam or quarantine first. The link works once and expires in 20 minutes; some corporate mail scanners open links before you do, so if it says it was already used, request another.

3I lost access to the account I signed up with

Your identity on Emily is the work account you signed in with. If that address is gone (you left a company, it was closed), there are two ways back:

• Ask a workspace admin to invite your new address from Settings → Team. Accept the invitation, and once you are in they can remove the old sign-in.
• You were the only admin and have no other way in: write to us with the subject "Account recovery". The operator verifies you own the company before anything is changed.

4Signed in on a device you've lost

Open Emily on any other device and use Sign out everywhere under Settings → Account. Sessions also end on their own after 30 days, or 14 days without use.